For ages 21+

joya tv Responsible Gaming

Enjoying the game means having fun within limits. joya tv believes the safety and wellbeing of every member comes first. On this page you can learn how to keep your gaming habits in check, recognise warning signs, and get support when needed.

24/7 Support Self-Exclusion Deposit Limit Setting

21+

This site is for users aged 21 and above only

To register on joya tv and take part in any game or betting activity, a member must be at least 21 years old. Opening an account for anyone under age is strictly prohibited, and responsible adults are asked to ensure that minors under their supervision cannot access this site.

Tools to keep yourself in control

joya tv gives you the ability to set your own limits. Use the tools below to keep your gaming habits healthy.

Deposit Limit

Set a maximum amount you can deposit into your account each day, week, or month. Once a limit is set it takes effect immediately; if you raise it, the new limit only applies after a set waiting period.

Session Time Limit

Set a time limit for how long you play in one sitting. When the time is up, the system will alert you and suggest taking a break. A short break helps refresh your decision-making.

Temporary Break

If you feel you need a pause, temporarily close your account for a set number of days — from 24 hours up to several weeks. You will not be able to log in during this period.

Self-Exclusion

If you feel your gaming habits are getting out of control, activate self-exclusion. This is a long-term decision — while active, your account will be completely disabled and all promotional communications will stop.

Activity Review

You can view your deposit, withdrawal, and game history at any time. Keeping track of your own spending is an important part of responsible gaming. If you notice unusual patterns, take action immediately.

Direct Support Team

The joya tv support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. If you need help using any responsible gaming tool, contact the support team directly.

Recognise the warning signs

Gaming problems develop gradually. If you notice the following signs in yourself or someone close to you, prompt action is needed.

Spending beyond budget

Spending more than your set budget, or placing bigger bets to recover losses — this is the first and most common sign of a problem.

Stress and anxiety

Thinking excessively about games or betting, feeling restless when unable to play, or feeling regret after playing.

Withdrawing from family and relationships

Spending less time with family or friends in favour of gaming, or trying to hide the fact that you are playing.

Impact on work or studies

Being unable to focus at work or on studies because of gaming, having sleep problems, or disruptions to your daily routine.

Borrowing money to play

Taking loans to cover losses or taking money from family savings without permission is a serious warning sign.

Failed attempts to stop

If you have tried repeatedly to quit playing but cannot — do not try to solve it alone; seek professional help.

What is responsible gaming and why does it matter

Gaming or betting is essentially a form of entertainment — much like watching a film or going to a cricket match. Problems start only when it goes out of control and has a negative impact on your finances or personal life. joya tv wants every member to play with awareness and enjoyment, without any risk of harm.

Responsible gaming does not just mean playing less — it means being aware of your budget, your time, and your state of mind. More detailed information on gaming can be found in our FAQ section.

Things to consider before playing

Before starting each session, ask yourself a few questions: What is my budget for today? How long will I play? How much loss can I accept? Having clear answers to these questions makes the gaming experience much safer and more enjoyable.

Remember, there is no guarantee of winning — every game carries the possibility of loss. So only play with money whose loss will not affect your daily life.

Relationship with joya tv's terms and conditions

The responsible gaming policy is an integral part of our site's overall Terms and Conditions. As a member, you agree that you are over 21 and that you are using this platform voluntarily and with full awareness.

Read our Privacy Policy to learn how we keep your information secure and monitor your gaming activity — it ensures the protection of your rights and data.

Get quick support

Contact our support team right now for any issue:

Live Chat
Talk to us directly in Bengali, 24/7
Email Support
[email protected]
Response Time
Usually within a few hours
Languages
Both Bengali and English

Where to get support

You do not have to face this alone. Family, friends, and professional support are always close by.

Talk to your family

Let a trusted family member know about your concerns. They are well placed to understand the situation and offer support.

Friends and acquaintances

Speak to a close friend or trusted acquaintance. Often, the words of someone nearby make the biggest difference.

Professional counsellors

A mental health specialist or a counsellor trained in behavioural issues can provide effective help in overcoming gaming-related problems.

joya tv Support Team

Our support team is here not only for technical help but also to assist you in activating responsible gaming tools — contact us via live chat or email.

Assess yourself

Read the questions below. If two or more answers are "Yes", take seeking support seriously.

Do you spend more money on gaming than your budget allows?

Do you try to play again to recover your losses?

Do you hide your gaming from your family?

Do you feel restless or irritable when you cannot play?

Do you skip work, studies, or family responsibilities to play?

Have you ever needed to borrow money or dip into savings to play?

If you find yourself answering "Yes" to several of these, do not wait — contact joya tv on live chat or let someone close to you know. Our support team is ready to help you activate the self-exclusion tool.

joya tv's Commitment

Responsible gaming is not just a policy for us — it is a commitment to our members.

We never approve registration for anyone under age (under 21) and we have age verification in place.
No promotional messages are sent to members who have self-exclusion active.
Our support team is trained to assist with responsible gaming matters and responds with care.
Lowering the deposit limit takes effect immediately; raising it is subject to a waiting period.
Members' gaming activity is monitored regularly, and if unusual patterns are detected, we proactively reach out.
Gaming is a form of entertainment — we never present it as a source of income.
Members' financial information is kept secure through SSL encryption and safe payment methods.

Responsible Gaming FAQ

Contact our support team via live chat or email and request to activate self-exclusion. The team will help you complete the process. While self-exclusion is active, you will not be able to log in to your account and no promotional messages will be sent.

Lowering the deposit limit takes effect immediately — with no delay. However, raising the limit only takes effect after a set waiting period has passed. This arrangement protects you from changing your mind in an impulsive moment.

No. To participate in any gaming or betting activity on joya tv, you must be 21 or older. Registration by anyone under age is strictly prohibited, and any account found in violation of this condition will be closed.

It is not possible to close an account based solely on a third-party request, as the account holder's identity must be verified. However, if you believe someone you know is struggling, encourage them to contact our support team directly. Family members may also reach out on live chat for guidance.

A temporary break is a short-term measure — typically lasting a few days to a few weeks — after which normal access is restored. Self-exclusion is a long-term decision: the account remains completely closed for the duration, and even after the period ends, a verification process must be completed before the account can be reactivated.

Seeking help from a counsellor or psychologist trained in behavioural addiction or mental health is the most effective step. Contact a nearby hospital or mental health clinic. Support from family and friends is also very helpful on the path to recovery. The joya tv support team can help you find the right direction.