joya tv Privacy Policy
Our full commitment regarding how your personal information is collected, stored, and used is set out in detail here.
About This Policy
joya tv is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains what information we collect about you when you use our website, create an account, or use any of our services, how we process that information, and in what circumstances it may be shared.
This policy is an integral part of our Terms and Conditions. By using joya tv's services, you consent to the data processing practices described in this policy. Please read this document carefully before using our services.
Our platform is intended only for individuals aged 21 and above. We do not knowingly collect information from anyone below this age. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
This policy may be updated at any time. For significant changes, we will post a notice on the website and the date of the latest update will be shown at the top of the document.
Information We Collect
joya tv collects only the information necessary to operate our services properly. We divide information into two main categories: information you voluntarily provide, and information collected automatically through technology.
2.1 Information You Provide
During account registration or when using our services, you provide the following information yourself:
- Full name, date of birth, and nationality
- Email address and mobile number
- Documents required for identity verification (such as a national identity card)
- Payment information — bKash, Nagad, Rocket, or Upay number
- Your chosen username and password (passwords are always stored in encrypted form)
- Messages or information you send during support or contact interactions
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically through technology. This helps improve service quality and maintain security:
- IP address and device type
- Browser type and operating system
- Your browsing activity — which pages you visited and for how long, and which games you played
- Login and logout times
- Cookie and session data (see Section 7 for details)
- Deposit and withdrawal transaction history
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity-related information | Account verification and security | While account is active + 5 years |
| Transaction information | Financial records and dispute resolution | 7 years after account closure |
| Technical information | Service improvement and fraud prevention | 1 year from date of collection |
| Contact information | Support and notifications | While account is active |
How Your Information Is Used
joya tv uses your information only for specific and legitimate purposes. The main areas of use are detailed below:
3.1 Service Operation and Improvement
We use your information to keep your account active, process transactions, and ensure uninterrupted access to the games and betting services you use. Relevant financial information is essential for processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3.2 Identity Verification and Security
Your identity-related information is needed to maintain account security and detect fraudulent or suspicious activity. Accurately verifying each user's identity is essential to the integrity of our platform.
3.3 Customer Support
Our support team provides assistance in Bengali and English 24/7 via live chat and email. Effective support is not possible without access to your account information and transaction history. This information is directly useful for resolving issues or complaints quickly.
3.4 Legal Compliance
We are required to retain certain information to comply with applicable laws and regulations and to respond to legitimate requests from legal authorities. This is part of our legal obligations and also protects users' interests.
3.5 Marketing and Personalised Experience
Based on your gaming preferences and activity, we may send you relevant promotional notifications. You can turn off marketing messages at any time from your account settings.
We never sell your personal information to third parties or share it externally for commercial purposes.
When Information May Be Shared
joya tv does not share your information with any unauthorised third parties. However, information may be disclosed in the limited circumstances below:
4.1 Service Provider Partners
We work with trusted third-party providers for tasks such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure management, and fraud detection. These partners are given access only to the information needed to carry out their specific tasks and are contractually bound to meet our privacy standards.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, we always seek legal advice and disclose only the minimum information necessary.
4.3 Business Transfer
In the event of a future merger, acquisition, or asset transfer, user data may be transferred. We will notify users and publish an updated policy before any such change takes effect.
4.4 Game Studios
Pragmatic Play, PG Soft, JILI, Evolution, and other game providers may process limited technical data to deliver their games. This data relates only to game session information — not to any individual's identity or financial details.
Data Protection Measures
joya tv treats the protection of your information as its highest priority. We apply technical and administrative safeguards that meet international standards.
5.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Passwords are always stored in hashed and salted form, never in plain readable text
- Automated fraud-detection systems that identify suspicious activity
- Regular security audits and vulnerability testing
- Data backup and disaster recovery planning
5.2 Administrative Safeguards
- Only authorised staff may access user information
- Privacy training is mandatory for all staff
- Data access logs and audit trails are maintained
- Strict confidentiality agreements are in place with third-party partners
No online system is 100% secure. If you believe there has been unauthorised access to your account, notify our support team immediately and change your password.
Your Rights Over Your Information
Every joya tv user has specific rights over their own information. We respect these rights and aim to respond in a timely manner.
6.1 Right to Access
You may request to know what information we hold about you. We will provide you with a copy of your stored information within 30 days.
6.2 Right to Correction
If any information on your account is incorrect or incomplete, you may request a correction. Basic information can be updated directly from your account settings; for changes to identity verification information, you will need to contact our support team.
6.3 Right to Close Your Account
You may close your account at any time. After closure, we will begin the process of deleting your information, except where retention is required by law. Financial transaction records must be kept for a set period for legal reasons.
6.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional messages, you can turn them off at any time from your account settings or by contacting support. However, essential messages such as transaction confirmations or security alerts cannot be turned off.
As part of responsible gaming, if you wish to limit your gaming activity, our Responsible Gaming guidelines provide detailed information — including ways to take a break or set limits.
Cookies and Tracking Technology
The joya tv website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve your browsing experience.
7.1 Types of Cookies
- Essential cookies: Required for basic functionality such as login sessions, security tokens, and language preferences. The site cannot function properly without these.
- Functionality cookies: Used to remember your preferences — such as your preferred game category or display settings.
- Analytics cookies: Used to understand which parts of the website are used most and to improve our services.
7.2 Cookie Controls
Most browsers allow you to accept or decline cookies. However, disabling essential cookies may cause some joya tv services to stop working correctly. Cookies can be managed at any time from your browser settings.
External Services and Links
The joya tv platform displays content from various game studios and uses third-party services for payment processing. These third-party services have their own privacy policies and we are not responsible for their data processing practices.
In particular, when transacting through bKash, Nagad, Rocket, or Upay, the privacy policy of that platform applies. You are responsible for the privacy settings and security of your own mobile banking app.
Protecting Minors' Information
joya tv strictly enforces the 21+ age limit. This platform is intended for adults only, and we do not knowingly collect information from anyone under 21.
Date of birth is verified during account registration, and identity documents may be requested if needed. If a person creates an account using a false age and this comes to our attention, that account, all associated data, and any balance will be cancelled immediately.
If a parent or guardian suspects their child is using our platform, we ask them to notify our support team immediately.
Policy Changes & Contact Us
10.1 Policy Changes
joya tv reserves the right to update this privacy policy at any time. For significant changes, we will post a notice on the website and may send a message to your registered email. The "Last Updated" date at the top of the document always reflects the date of the most recent change. Continued use of joya tv after a revised policy is published will be considered your acceptance of the new policy.
10.2 Contact Us
For any privacy-related questions, requests, or complaints, please contact us. Our support team is available 24/7 to assist in both Bengali and English.
- Live Chat: directly through the joya tv website
- Email: [email protected]
For common questions, detailed answers are available on our FAQ page, which covers general questions about accounts, payments, and security.
The joya tv privacy policy was last revised in January 2025. Previous versions of this document will be provided upon request.
Your privacy is our responsibility. joya tv uses SSL encryption and never sells your personal information to third parties.